Privacy Policy for Cardamom Comfort

At Cardamom Comfort, we are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy outlines how we collect, use, and protect your information when you engage with our furniture restoration and upholstery services, whether through our online platform, telephone, or in-person consultations.

1. Who We Are

Cardamom Comfort is a furniture restoration and upholstery business offering services such as upholstered furniture repair, full furniture upholstery, antique furniture restoration, sofa repair, armchair repair, fabric replacement, leather furniture repair, bespoke leather upholstery, furniture renovation, and home furniture repair services, including a mobile furniture service. Our registered address is 72 Willowbrook Lane, The Mews, Bath, Somerset, BA1 7DY, United Kingdom.

2. Information We Collect

We collect various types of information to provide and improve our services to you. This includes:

• Personal Identification Information: Your name, postal address, email address, and telephone number. We collect this when you make an inquiry, request a quote, place an order for our services, or interact with us.
• Service-Related Information: Details about the specific furniture items you wish to have restored or upholstered, including descriptions, photographs provided by you, and your preferences for materials (fabrics, leather), finishes, and repair requirements.
• Financial Information: Payment details (e.g., credit card information, bank details) strictly for the purpose of processing payments for our services. This information is processed securely by reputable third-party payment providers and we do not store full payment card details on our servers.
• Communication Data: Records of your communications with us, including emails, phone calls, and messages submitted through our online platform.
• Technical Data: Information about your device and how you interact with our online platform, such as your IP address, browser type and version, time zone setting and location, operating system, and platform. This helps us administer our online platform and analyse its usage.

3. How We Use Your Information

We use your personal data for the following purposes, based on the legal grounds outlined below:

• To Provide Services: To process your inquiries, provide quotes, schedule appointments, carry out furniture restoration and upholstery services, and deliver completed items. (Legal Basis: Performance of a contract with you or to take steps at your request before entering into a contract.)
• For Communication: To communicate with you about your orders, service updates, and to respond to your questions or feedback. (Legal Basis: Performance of a contract with you, legitimate interests to respond to inquiries.)
• Billing and Payments: To process payments for our services. (Legal Basis: Performance of a contract with you, compliance with legal obligations.)
• Marketing Communications: With your consent, we may send you information about new services, special offers, or other news we think might be of interest to you. You can opt-out at any time. (Legal Basis: Consent.)
• Internal Operations: For internal record keeping, administrative purposes, and to improve our services and online platform. (Legal Basis: Legitimate interests to operate our business efficiently.)
• Legal and Regulatory Compliance: To comply with our legal and regulatory obligations. (Legal Basis: Compliance with legal obligations.)

4. Sharing Your Information

We do not sell, rent, or trade your personal data to third parties. We may share your information with:

• Service Providers: Trusted third-party service providers who assist us in operating our business and providing our services, such as payment processors, IT support, and delivery services. These providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Legal and Regulatory Authorities: When required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. This includes using secure servers, encryption, and regular security assessments. While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

7. Your Data Protection Rights

Under data protection law, you have rights including:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
• The right to withdraw consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request in accordance with applicable data protection laws.

8. Cookies

Our online platform may use cookies to enhance user experience. Cookies are small text files placed on your device to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the online platform and to compile statistical reports on online platform activity. You can set your browser not to accept cookies, and the above online platform tells you how to remove cookies from your browser. However, in a few cases, some of our online platform features may not function as a result.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our online platform. We encourage you to review this Privacy Policy periodically.

10. How to Contact Us

If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise any of your data protection rights, please contact us:

Cardamom Comfort
72 Willowbrook Lane
The Mews
Bath, Somerset
BA1 7DY
United Kingdom

11. How to Complain

If you are not satisfied with our response or believe we are processing your personal data unfairly or unlawfully, you can lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. You can find more information on their online platform at www.ico.org.uk.