Terms and Conditions for Cardamom Comfort

Welcome to Cardamom Comfort. These Terms and Conditions govern your use of our online platform and the services we provide. By accessing or using our services, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please do not use our services.

1. Services Offered

Cardamom Comfort specializes in furniture restoration and upholstery services. Our offerings include, but are not limited to:

• Upholstered furniture repair and full furniture upholstery.
• Antique furniture restoration and renovation.
• Sofa and armchair repair.
• Fabric replacement and bespoke leather upholstery.
• Leather furniture repair.
• Home furniture repair services, including mobile furniture service.

All services are subject to an assessment of the furniture item and may require a detailed quote.

2. Quotations and Pricing

All quotations provided by Cardamom Comfort are based on the information and condition of the furniture as presented to us. Any significant discrepancies or additional works required outside of the initial assessment may result in adjusted pricing. Quotes are valid for a specified period, typically 30 days, unless otherwise stated.

3. Customer Responsibilities

Customers are responsible for providing accurate information regarding the condition and history of their furniture. It is also the customer's responsibility to ensure that furniture items are ready for collection or service at the agreed-upon time. Any delays caused by the customer may incur additional charges.

4. Payment Terms

A deposit may be required before work commences, with the remainder payable upon completion of the service and prior to the return of the furniture. Payment terms will be clearly outlined in your service agreement or quotation. We accept various payment methods, which will be provided upon request.

5. Lead Times and Completion

Estimated lead times for projects will be provided at the time of quotation. These are estimates and depend on the complexity of the work, material availability, and current workload. Cardamom Comfort will endeavor to complete all work within the agreed timeframe but will not be liable for reasonable delays outside of our control.

6. Warranty and Guarantees

Cardamom Comfort guarantees the quality of our craftsmanship for a period specified in your agreement, typically covering defects in workmanship. This warranty does not cover normal wear and tear, misuse, accidental damage, or issues arising from materials supplied by the customer that are not fit for purpose.

7. Limitation of Liability

While Cardamom Comfort takes utmost care with all furniture, we are not liable for pre-existing conditions or inherent weaknesses in the furniture not disclosed or reasonably discoverable prior to service. Our liability for any damage caused during the service will be limited to the cost of the repair or the fair market value of the item, whichever is less.

8. Intellectual Property

All content on our online platform, including text, graphics, logos, images, and software, is the property of Cardamom Comfort or its content suppliers and is protected by international copyright laws.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Information

For any questions or concerns regarding these Terms and Conditions or our services, please contact us:

Cardamom Comfort
72 Willowbrook Lane,
The Mews,
Bath, Somerset, BA1 7DY
United Kingdom